Privacy Policy

2.1 Information You Provide

• Account Information: Name, email address, and profile picture when you register via Google, Apple, or email.
• User Content: Characters you create, chat messages, scenes, videos, and other content you generate.
• Payment Information: Processed securely through PayPal. We do not store your credit card or bank details.
• Voice Data: Audio samples you upload for voice cloning (stored with ElevenLabs).
• Communications: Messages you send to our support team.

2.2 Information Collected Automatically

• Usage Data: Pages visited, features used, chat interactions, and session duration.
• Device Information: Browser type, operating system, device type, and screen resolution.
• Cookies: Session cookies for authentication and preference cookies for language settings.
• IP Address: Used for security, fraud prevention, and approximate geolocation.

• Provide, maintain, and improve the Service
• Generate AI responses and content based on your inputs
• Process subscriptions and payments
• Send service-related notifications and updates
• Detect and prevent fraud, abuse, and security threats
• Analyze usage patterns to improve user experience
• Display relevant advertisements to free-tier users
• Comply with legal obligations

• Chat messages are sent to third-party AI providers (OpenRouter, OpenAI, Anthropic, Google) to generate responses.
• We use your conversation history to maintain context within a chat session.
• Pinned messages and events are stored to provide the Memory feature.
• Voice generation is processed by ElevenLabs using the text you provide.
• Video generation is processed by Volcengine (Seedance) and fal.ai using prompts derived from your content.
• We do not use your personal conversations to train AI models.

• Service Providers: Cloud hosting (Google Cloud), AI providers (OpenRouter, ElevenLabs, Volcengine, fal.ai), payment processing (PayPal), and advertising (Google AdSense).
• Public Content: Characters, scenes, and videos you mark as "public" are visible to all users.
• Legal Requirements: When required by law, court order, or to protect our rights and safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

• Account data is retained while your account is active.
• Chat messages and content are retained until you delete them or close your account.
• After account deletion, we may retain anonymized data for analytics purposes.
• Payment records are retained as required by applicable tax and financial regulations.

• Access: Request a copy of your personal data.
• Correction: Update inaccurate personal information.
• Deletion: Request deletion of your account and associated data.
• Portability: Export your data in a machine-readable format.
• Opt-out: Unsubscribe from marketing emails and disable non-essential cookies.
• Object: Object to processing of your data for certain purposes.

To exercise these rights, contact us at privacy@telloria.com.

• Free-tier users may see advertisements served by Google AdSense.
• AdSense may use cookies and similar technologies to serve relevant ads.
• Paid subscribers (Pro and Ultra) do not see advertisements.
• You can manage ad preferences through your Google account settings.

• The Service is not intended for children under 13.
• We do not knowingly collect personal information from children under 13.
• If you believe a child under 13 has provided us with personal information, please contact us immediately.
• Users aged 13-17 must have parental consent to use the Service.

• HTTPS encryption for all data in transit
• Encrypted storage for sensitive credentials
• Access controls and authentication for all systems
• Regular security reviews and updates

However, no system is 100% secure. We cannot guarantee absolute security of your data.